Shipping policy

Updated: 22 October 2026

Delivery area and shipping origin

Our enabled delivery area is Switzerland. We use external shipping partners, including direct shipment from abroad, particularly China. A Swiss business address does not mean that every item ships from a Swiss warehouse. Pink Universe remains your seller and contact for delivery questions.

Shipping charges – Switzerland

Standard shipping costs CHF 7 per order and is free for merchandise totals of CHF 65 or more after discounts. The applicable amount is shown at checkout before purchase. Partial shipments arranged by us do not create extra shipping charges. Mandatory charges payable by you must be included in the stated price. If you are nevertheless asked to pay an unagreed import or clearance charge for a delivery made in accordance with the contract, please contact us with the document before paying where possible; we cover costs properly payable by us.

Estimated delivery time

Please check the estimated delivery time shown for the relevant item and shipping method before ordering. This is an estimate based on the intended shipping route, not guaranteed delivery on a specific date. It refers to the expected total duration unless processing and transport are expressly shown separately. Processing starts after confirmation of the order and necessary payment approval; this does not allow delays on our side to be excluded arbitrarily.

Business days are Monday to Friday, excluding public holidays at the relevant processing or delivery location. Customs checks, holidays or exceptional transport disruption can affect actual delivery times. We will communicate foreseeable delays and the known status. A later estimate does not replace a binding agreed date.

Birthdays, weddings and other occasions

Please allow sufficient time between expected delivery and your event. If a particular date is essential, contact support@hemelion.com before ordering. A delivery guarantee requires an express individual agreement. A date entered in an order comment alone is not a confirmed fixed delivery date.

Partial shipments and tracking

Items in an order may arrive in separate parcels on different days. Reasonable partial deliveries are permitted. Where tracking is available, we provide the details after dispatch. Creation of a shipping label alone does not confirm handover to the carrier.

What happens if delivery is delayed?

If the estimated delivery window is exceeded, email us with your order number. You may request delivery and set an additional period appropriate to the circumstances. Statutory exceptions requiring neither a reminder nor an additional period remain applicable. A minor departure from an estimate does not by itself trigger fixed compensation or an automatic discount. Your statutory remedies for delay or non-delivery and the liability provisions in our terms remain applicable. Delivery periods are not extended indefinitely.

If an item cannot definitively be supplied, we will notify you and refund the amount paid for the undeliverable part and shipping charges no longer due. We will send a different item only with your agreement.

Address, delivery problems and returns

Check your delivery address before purchase and report errors immediately. Changes after handover to the shipping partner may not be possible. Please contact us promptly about missing, incorrect or damaged goods. Keep packaging for investigation where possible; it is not a blanket condition for defect claims. Actual additional costs for culpably incorrect address details or unjustified refusal of delivery are governed by our terms; no flat penalty applies. Returns are governed by our return policy.