Terms of service

Updated: 22 October 2026 · Applies to new orders placed under this version.

1. Seller and scope

These terms apply to private purchases from Pink Universe for delivery to Switzerland. Your contracting seller is Vodinali Ventures (full seller details and contact address in the legal notice). Email: support@hemelion.com. The contract language is German or English according to your selection. Individually agreed terms and mandatory law take precedence. Earlier orders remain subject to the version agreed when they were placed.

2. Orders and contract formation

Select the item, variant and quantity and add them to your cart. Before completing checkout, you can review and correct the order, delivery address, shipping method and payment details. Clicking the final button clearly indicating an obligation to pay places a binding order. We promptly confirm your order by email; this confirmation concludes the sales contract. Please save your confirmation and the terms applicable to your order.

Obvious pricing or product errors do not give us an unrestricted right to change an agreed order. Statutory rules on material error remain applicable. If we invoke such an error, we will notify you promptly and refund payments where required. We will supply a different item or charge a higher price only with your agreement.

3. Prices and payment

Prices for deliveries to Switzerland are shown in CHF. Mandatory charges payable by you are included in the stated price. Shipping costs are displayed or linked with the offer and shown at checkout before purchase. The total shown before you place the order applies. Later supplier price increases do not change the price of an existing contract. The payment methods and payment conditions shown at checkout apply.

4. Products, variants and use

The description, stated contents and variant selected at the time of purchase determine what is supplied. Decorative items in photographs are included only where expressly stated. Screens and lighting can cause slight differences in the appearance of a shade; this does not permit delivery of a different colour or deviation from essential agreed characteristics. Please observe intended uses, sizes and safety instructions. Suitability for a special purpose or an additional durability guarantee exists only where expressly promised.

5. Shipping and estimated delivery time

We use shipping partners, including direct shipment from abroad, particularly China. Pink Universe remains your seller and contact. The estimated delivery time shown for the item and shipping method before purchase is a carefully determined estimate, not a guaranteed arrival date. It refers to the expected total duration, including processing and transport, unless these are expressly shown separately. Business days are Monday to Friday, excluding public holidays at the relevant processing or delivery location.

A binding fixed delivery date, including for a birthday, wedding or other occasion, requires an express individual agreement. An event date entered in an order comment alone does not create a delivery guarantee. Statutorily binding or individually agreed dates remain binding.

Reasonable partial deliveries are permitted without additional shipping charges beyond the agreed total. If a delay becomes foreseeable, we will communicate the known status and expected next steps. A new estimate does not change a binding date without your agreement.

6. Delay and inability to deliver

If the estimated delivery window is exceeded, you may request delivery at support@hemelion.com and set an additional period appropriate to the circumstances. Email is sufficient. Where the law requires a reminder or additional period, those requirements apply. Where the law does not require them, particularly in an applicable fixed-date transaction or where performance has definitively been refused, neither is required. If the additional period expires without performance, statutory remedies for delay are available.

A minor overrun of an estimated delivery time does not, by itself, entitle you to a fixed compensation payment or automatic discount. Statutory cancellation, repayment and damages rights remain subject to these terms.

In exceptional events beyond our control despite reasonable precautions, such as natural disasters, armed conflict or official transport prohibitions, we will inform you and mitigate the consequences where possible. We are not liable for delay-related loss demonstrably caused without our fault. An ordinary supplier or carrier delay is not automatically force majeure. This does not impose an unlimited waiting period or remove statutory cancellation rights.

If performance becomes definitively impossible, we will notify you promptly and refund payments for the undeliverable part and shipping charges no longer due. Further statutory rights remain unaffected.

7. Your cooperation with delivery

Please give a complete and accurate address, check your order confirmation and report mistakes promptly. Changes after handover to a shipping partner cannot be guaranteed. If you culpably provide an incorrect address or unjustifiably fail to accept delivery, we may charge the actual, documented and reasonable additional return or redelivery costs. No fixed contractual penalty applies. This does not apply to justified refusal or errors caused by us or our shipping partner. Failure to collect a parcel is not itself a return or cancellation declaration.

8. Cancellation and voluntary returns

You may request voluntary cancellation before order fulfilment. We will separately confirm whether fulfilment can still be stopped; a request alone is not confirmation of cancellation. Eligible defect-free goods are covered by our voluntary 14-day return offer subject to the conditions and exceptions in our return policy. For a change-of-mind return, you pay return postage and the original shipping charge is not refunded. Statutory rights concerning defects or delivery delay are separate.

9. Defects and warranty rights

Inspect goods upon receipt as reasonably possible in the ordinary course of business and report apparent defects promptly. Please report hidden defects when discovered. Statutory inspection and notification duties apply; we impose no additional fixed 24- or 48-hour cut-off. An order number, description and, where possible, photographs help us investigate. Photographs or original packaging are not blanket conditions for valid defect claims.

For a justified defect, we may first choose to repair the item or provide a conforming replacement free of charge within a reasonable period and without significant inconvenience, where feasible and reasonable. If this fails, we refuse to provide a remedy, or it is unreasonable, statutory price-reduction or contract-reversal remedies remain available. We bear necessary costs of a justified defect claim. Normal wear and damage demonstrably caused only after delivery by improper use or failure to follow reasonable care instructions are not original defects. The statutory limitation period for defect claims for new goods is not shortened; it is generally two years from delivery. Fraudulently concealed defects and mandatory claims remain unaffected.

10. Liability

Our liability is unlimited for intent and gross negligence, injury to life, body or health, and under mandatory law, including product liability legislation.

For slight negligence, we are liable for breach of essential contractual duties whose performance enables the proper execution of the contract and on which you are entitled to rely. This liability is limited to loss typical of the contract and foreseeable when it was concluded. Liability for damages caused by slightly negligent breaches of other duties is excluded. Lost profits and indirect consequential loss caused by slight negligence are recoverable only to the extent covered by the preceding liability for essential contractual duties.

These limits also apply to persons assisting us with performance to the extent permitted by law. They do not restrict your rights to conforming delivery, agreed remedies for defects or refunds due, or the mandatory liability cases in the first paragraph.

11. Privacy and applicable law

Our privacy policy explains the processing of personal data. Marketing consent is not a condition of purchase. Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods where permitted. Mandatory consumer protections and statutory jurisdictions remain unaffected; no exclusive jurisdiction in Bern is imposed on consumers. If a provision is invalid, the applicable statutory rule takes its place; the remaining provisions continue to apply where the contract can remain in force.